Refunds and returns

  • I received a faulty item

    If your item arrives to you in a damaged state, please just pop us an email to hello@justfaceit.com and we will get this sorted for you. We will ask you for a photo to show us this damage, just so we can check it! Reprints like this are usually shipped within 4 days of them being flagged to our p...
  • I received the wrong thing

    If you receive your order and it’s not correct just pop us an email at hello@justfaceit.com and we will get this sorted. Our packers are very good, but occasionally they might accidentally pack the wrong item. If the issue is not flagged to us within 30 days of the order being marked as deliver...
  • Not happy with the product?

    We want you to love your product! If you receive it and aren’t happy with it for whatever reason, reach out to us at hello@justfaceit.com and we will see what we can do for you. Please note that we do not accept responsibility for any spelling errors, incorrect names or poor quality photo print...